Company	Offerings
Ajira Technologies, Inc.	BPO Governance Software - Helps monitor Business Processes in Real-time, Create web based reports and create Business Process Analytics.
Altech Star Solutions	Value Insight can Monitor agent productivity Provide supervisors with agent specific information on scheduling, staffing, average response times etc Track a wide array of Key Performance Indicators Analyze daily actual call volumes with forecasted figures View, Manage and analyze all aspects of operations
Avaya GlobalConnect	Avaya GlobalConnect provides CRM solutions with heightened attention to cost cutting, revenue generation and customer retention. These customer contact centers provide fully integrated telecommunications platform that deliver multi-channel capabilities with around-the-clock service.
Avhan Technologies Ltd	It is a single delivery solution comprising of EPABX / Switch / ACD, IVR, Desktop Telephony, Screen Pop, CRM, Database and Servers
ASC Telecom, Germany	Communications Recording and Quality Monitoring Systems for Contact Centres. ASC is represented in India by iCOPE Technologies Pvt. Ltd.
Blue Pumpkin	For workforce management
BXP	Centralized desktop OS/Application image management software that lowers TCO/downtime substantially.
Call Center Forecaster-Scheduler	Call Center Forecaster-Scheduler is a spreadsheet (Excel) program that allows you to forecast intra-day call volume and service levels for your center. The program will forecast volume and service levels for the rest of the day based on early morning volumes. Its also a scheduling program that instantly tells you what service levels to expect as you make adjustments to your schedule or call volumes. It will automatically forecast your volume for the rest of the week and the next 3 weeks. You can also create annual forecasts that will be broken out by months.
Carnegie Speech	Carnegie Speech is a speech assessment and tutoring software company focused on testing and improving English pronunciation for non-native speakers. Using state of the art speech recognition technology developed at Carnegie Mellon University, the company markets applications that solve specific problems in the corporate business process outsourcing (BPO) market.
ClaimIQ	ClaimIQ provides decision support for all major casualty claim decisions, including liability assessment, injury damages evaluation, and fraud detection. Each ClaimIQ module also includes solutions for claim investigation and negotiation. Tools are provided for online claim outcome reporting, claim party management, notes management, and system integration.
clickFox	ClickFox provides the industry's first customer interaction analysis and optimization solution for contact centers that streamlines customer transactions. It continuously optimizes IVR & CRM systems
Consorte UK Ltd	A subsidiary of a Norwegian telecom operator, a web based software that runs on servers centrally hosted in the PSTN network (IN-node). Provides very advanced call routing features including network ACD, network IVR's and CTI integration without the need for investment in HW or SW at the customers premise. The solution is truly virtual and calls can be sent to agents on any DDI in any country (mobile, PSTN, ISDN, IP).
Cyberoam	Load balancing between multiple links, which ensures speed in Internet connectivity and prevents loss of information due to a failed gateway. Trends of Internet usage in the enterprise, helping you set broad Internet Management policies more effectively.
Daffodil CRM	Daffodil CRM helps ISV's, SI's, and call center's alike, to manage their customers, potential customers, leads and prospects in a highly organized and efficient manner.
DACX(TM) Predictive Dialer	DACX Dialer is a full-featured and scalable dialing solution, to provide totally hassle free dialing atr easonable hardware investment to call centers. DACX Dialer works with various technologies including SIP, ISDN, IAX and incorporates features like multi-campaign support, predictive dialing, lead-churning, extensive reporting, pluggable CRM support etc., which help our customers greatly enhance the productivity of their agents.
e11	Products include Trouble Ticket Management, SLA, Escalation Rules, Work Flow Management, Call Tracking, Bug Tracking etc.
Edify	e-point is a specialist CRM application for contact centers - integrating sales, marketing and service operations into a single, seamless customer service solution. With Edify's Edify Voice Interaction Platform (EVIP) and NMS' carrier-grade Open Access products, companies can now deploy call center solutions on standard operating platforms that effectively handle more calls with fewer servers.
eGain Communications	Our award-winning, industry-recognized solutions span email response management, web self service, live web collaboration and knowledge management, and offer graphical workflows for flexibility and ease of use.
eG Innovations	A 100% web-based suite of performance monitoring solutions that are intended to make monitoring and maintenance of IT infrastructures easy, effective, and efficient
FaceTime Communications	The FaceTime Instant Customer solution is an IM network-independent customer interaction application that helps distributed contact centers lower support costs, convert web visitors to buyers, and manage online eBusiness communications across multiple channels and geographies.
Fluous Solutions Pvt Ltd	Web based enterprise workforce management solution. Includes - Workforce scheduling, shift rotation, multiple projects/process, multiple teams within each project/processes, Attendance monitoring, leave, payroll, benefits, employee self service, workflows etc.
Global Address	A leading supplier of Global Address Management and post coding software covering over 230 countries & territories., enabling rapid entry of name and address data into call centre software applications.
H.J. Electronics	AUDIO INFOSYS - The most advanced and affordable telephone recording software systems. CallAssist - Phone Dialer aimed at the professional telemarketer or market researcher. Includes DNC management. Flexible and feature rich ListDial Professional -Phone Dialer aimed at the professional telemarketer who requires DNC management.
HelpDesk Expert for Customer Service	100% web-based help desk software system designed to provide your customers with a 24-hour Customer Support solution. HDECS can be easily installed on any standard webserver, and is compatible with all OBDC compliant databases. It can also be accessed by any Internet or Intranet enabled platforms; regardless of the OS, anywhere in the world.
Hykon Infotech	Dictatrans is a voice transcription system. Hykon word count is a word and line counting utility for freelance translators, medical transcriptionists, medical transcription agencies, legal transcriptionists and legal transcription agencies. Hykon workflow management system is a complete solution for managing organizations engaged in transcription works.
Inova Solutions	For optimizing contact center performance that revolve around a basic premise - providing people with timely and relevant business intelligence increases workforce productivity, enhances customer service and delivers cost savings.
IPMomentum	IP-based Centrex Solution, IP-based Call Center Solution, DID (Direct Inward Dialing)
IPSquare	A solution which integrates content protection and digital rights management into existing content and document workflow applications enabling knowledge workers to easily protect and access valuable corporate knowledge assets.
iTech Workshop	expEDIum ANSI Creator is an e-filing tool that BPOs can use to enter and manage claims data electronically using an open database. This simple tool creates an HIPAA compatible ANSI file from a HCFA-1500, UB92 and ADA form based data. In addition, it allows manual scrubbing using built-in form based editor and creation of complete error free HIPAA compatible ANSI files.
Kana	KANA Software (NASDAQ) provides enterprise applications for Service Resolution Management (SRM), enabling companies to consistently resolve customer issues regardless of interaction channel: call /contact center, knowledge management,email, web, chat etc.
ISC	Workforce management software for contact centers is available as an ASP subscription service over the Internet OR as an installation on your company servers for access via your intranet. Sold in India thru ATW Technologies
KoolToolz	Erlang C calculator - FREE staffing requirements calculator. cc-Modeler Professional - workforce management software simplifies workforce planning, scheduling and performance analysis in your call center.
Latigent	Latigent is a leading solution provider of Call Center Reporting and Analytics, Business Process Management, and Employee Management Software. BlueVue RePortal and Analytics is a robust and flexible reporting solution with out of the box reports to meet all of your call center needs.
Mercom	Provides award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations.
Metrica Systems	Unified reporting for KPI & SLA management COPC metrics consolidation for COPC certification Ideal solution for enhancing agent's productivity and overall performance & efficiency Addresses key practical issues in Operations, HR, Quality, Training and Technology functions Business Intelligence , analytics and multi-dimensional view of data for decision making End to end BPO Operations ( voice & non voice) Support System
NICE Systems	Makers of Customer Experience Management solutions. Spectramind supervisors use NiceUniverse to record customer interactions, and then evaluate these calls to assess quality performance. Their products are sold by Avaya GlobalConnect
NTN India	Intranet solutions for call centers.
Netpro Technologies	Tentacle is a contact life cycle management solution for your call center(s); incorporating all of the features required for superior contact management. Tentacle provides superior functionality to accurately manage each stage in the contact life cycle - New Business, Service and Retention, while improving the productivity of your agents and enhancing the decision making power of your business managers. ProClarity helps BPO companies sift through and analyze large volumes of transaction data in order to beter manage its customer care operation.
Newgen Software Technologies Limited	OmniFlow is a scalable, multi-user rule based workflow system. It provides both document as well as form based automations and also facilitates the integration with other business applications. OmniDocs is an Enterprise Wide Document Management Solution that allows you to maintain a common repository of scanned and electronic documents
Nuasis	Leading the transformation of the customer contact center from propietary circuit-based ACD switches to an IP-based enterprise software application.
OmniMD	The OmniMD web and PDA compliant medical transcription system manages the transcription cycle from the beginning to end by integrating voice recording, digital scripting, delivery of voice files to the transcriptionist and final transcript receipt. The system is capable of managing the complete process with efficiency, reducing mismanagement, errors and labor investment.
Parascript	With Parascript, you can automate costly data entry, save time, and improve decision quality throughout your organization. If check, forms and mail processing or fraud detection and prevention are critical to your success, trust Parascript for Intelligent Recognition.
PARSEC Technologies Ltd	PARSEC is the only Asian company to have contact center solutions installation across India and abroad, using it's own technology. We develop, market and implement fully integrated call center solutions.
Perfect Call Center Technologies Pvt. Ltd.	Predictive Dialer
Pipkins (UK) Ltd	A subsidiary company of Pipkins Inc. A market leader and pioneer in Work Force Management (WFM) for call centres. BT, Home Depot, QVC use their software and their reseller partners are AT&T, Cisco, Lucent.
Portage Communications	Makers of AgentTime Scheduler, Call Center Designer, SimACD
prairieFyre Software Inc	Complete solutions for resource management in contact centers. Their products are sold by Select India
RR Infosol	Integration of CTI in Call Centres. VAR for Agentel, Voxtron and Pancyber.
RightNow Technologies	Customer support products
Sales Boom	We are providers of on demand customer relationship software-as-a-service.
Scancom Solution	E-Racks: Physical file automation system (Content Management System) includes conversion of physical file to electronic file by scanning and now this file is accessible through out the world.
Simitel	Simitel provides the first comprehensive contact center solution based on Asterisk, complete with IVR, ACD, report, real-time statistics, call recording, etc. IceCAP features inbound and outbound support with VoIP (SIP). Deployed in standalone or ASP mode, IceCAP is the best and most affordable solution for next generation contact centers.
SineDialer	SineDialer is a product which allows you to perform any scale of outbound calling with significantly higher agent busy time.
SMARTCALL Ltd	UK's leading independent provider for solutions across the voice, data and software spectrum, a Total Solutions Management company to the call centre industry.
Shift Schedules	Excel Spreadsheets for Your Scheduling Needs
SIPfoundry	The mission of SIPfoundry is to promote and advance SIP-related Open Source projects. Initial funding for the creation of SIPfoundry, Inc. and the SIPfoundry site has been provided by Pingtel Corp. as a part of its shift to a business strategy based on open source. Pingtel is also contributing the source code for the sipX family of projects.
Speech and Software Technologies	Products include IVRs, Indian English Voice Recognizer, Name Dialer, Voice Activated Dialer
Talisma	One of the first Indian product companies to have made an entry in world markets. Talisma has a very well known CRM tool.
Teckinfo Solutions Pvt. Ltd	Provides "InterDialog" which is a inbound/ outbound and blended CRM Solution. InterDialog includes Predictive/ Progressive and Preview Dialer for IPLC/ VOIP based call centers.
Teleopti	Complete solutions for Workforce Management in Contact Centers (sold in India thru 3D Networks)
Vicisoft Technologies Pvt Ltd	ViciDocs BPO version enables organizations to perform the following. Set up multiple clients for uploading documents along with scanning module. Create multiple clients and multiple processes for each client. Flexibility to create different workflows for each process-client combination. Create dynamic HTML forms for data entry for client-process combination. Automatically server documents to different users in the process workflow. Generate comprehensive reports.
Vovida.org	A communications community site dedicated to providing a forum for open source software used in datacom and telecom environments. Includes several interesting applications like load balancer proxy, SIP Residential Gateway, SIPTiger etc. Commercial vendors like Vonage and reSIPprocate
Voxspectrum	ACVOX helps in logging, reporting and analyzing telephone and fax activity in an organization, thereby improving office efficiency and reducing overheads

Also see CRM Buyer Resource Center Directory.