• February 2006
  • Accenture to expand operations in India
  • Daylight saving: BPOs uncork the bubbly
  • Atos plan to increase India headcount
  • Convergys to expand India operations
  • Why CRM Just Keeps on Ticking
  • Talisma 7.0 Integrates Customer Service Features
  • Uncle Sam’s a frequent visitor
  • BPOs in the service tax ring, but no alarm bells yet
  • BPOs find service too taxing
  • Outsourcing decisions now highly qualitative: Shiv Nadar
  • BPO Services: Next Growth Engine for the Developing World
  • Data security is crucial for BPO growth
  • IT sector eyeing trade pact with US
  • Offshoring creates more IT jobs in US
  • Captive BPOs not to be taxed
  • BPO clients chant value-added mantra li> India's share of ITeS-BPO grew 39 per cent to 46 per cent for 2001-05
  • Allsec Tech bags service deal from Australia based SalesForce
  • Goa woos call centre companies
  • Europe challenges US in BPO market
  • Europe next big opportunity for India Inc
  • Prez Kalam throws IT cos a challenge
  • BPO services should be extended to Tier-II cities: Prez Kalam
  • `Outsourcing from Europe looks strong' — Competition, language, legislation pose challenges
  • $100bn in contract renewals could challenge 'Big Six' of outsourcing
  • BPOs seek parity with IT sector on FBT
  • ITES-BPO exports may touch $6 b this fiscal
  • Keeping your eyes open to integration
  • Raman Roy targets BPOs in trouble
  • Outsourcing backlash is subsiding
  • BPO sector must gear up for role changes: Forrester
  • BPOs visiting biz schools for talent
  • Exevo invests $500-k in tech upgrade
  • Salesnet Broadens CRM Reach
  • ITeS training will cost $600m
  • BPOs may get relief for spend on conveyance
  • BPO industry will shed the 'call centre' tag soon
  • Women BPO staff get karate crash course
  • Call centres can set up SEZs
  • IT, ITeS imports to outrun exports
  • Foreign cos crazy over Indian BPOs
  • IT & ITeS see $36bn revenue in FY06
  • BPOs eye non-voice areas
  • Techbooks to hire 2k professionals
  • IT majors see revenue per employee take a beating
  • Lionbridge has facility for Aveva in Chennai
  • HCLT to strike a mega insurance deal
  • Now the blind too can work in BPOs
  • Holding company precludes need to pay tax at any stage
  • BPOs wire up to tax havens
  • Hero ITeS takes a call on overseas buyouts
  • New Five9 App Targets Inbound Contact Center Pain Points
  • Interview with India's Mr BPO Pramod Bhasin
  • Walk in with your CV, walk out with a job
  • Sutherland to hire 3,000 at Kochi
  • e-Books no challenge to books
  • Sutherland to start BPO ops in Kerala
  • Accenture to double SE Asia staff

Also see news archives