• January 2006
• Genpact 2nd 'Best Performing BPO'
  • How to survive a bad team leader in call centres
  • Genpact bags award for superior performance
  • ICICI's BPO arm goes on a hiring spree in Kolkata
  • BPOs to hire from small town colleges
  • Dell to open new BPO centre in Gurgaon
  • Aviva to add 2,000 staff at call centres
  • Local BPOs yet to beef up data security
  • International BPOs face Income Tax scrutiny
  • Now, publishiners join BPO party
  • BPO fraud unearthed at SlashSupport, Chennai
  • Why Bank of America banks on BPO
  • India to get 60% US legal jobs by 2010
  • SplendidCRM Set to Mount Challenge in Open-Source CRM Space
  • Why outsourcing to India is a great idea
  • Integreon buys into US BPO's legal processing biz
  • Siemens to digitise vital events records for UK
  • Scorecard: IT companies vs attrition
  • Offshore Firms Target IT Infrastructure Outsourcing
  • BPOs run schools to build talent pool
  • Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead
  • Visionet Systems opens BPO in Bangalore
  • We've got a long way to go on legal offshoring: Evalueserve
  • Why Outsourcing to India?
  • Oracle's Fusion Details Raise Questions for CRM
  • Small cities to call shots in BPO growth in '06
  • Haworth sits pretty with demand from IT, ITeS companies
  • BPO bug bites global bourses
  • Ideas at Work -- The Need for a Comprehensive Call Center
  • High costs, less space force BPOs out of NCR
  • Improve infrastructure to retain BPO edge
  • Genpact wins $60-mn German contract
  • Genpact plans more BPO hubs, Nagpur on the list
  • HCL seals $335m outsourcing deal with UK’s DSG International
  • Indian BPOs overvalued: Genpact
  • Wipro BPO unit targets more income from non-voice service offerings
  • Lason India to hire more
  • NIIT Tech trims BPO headcount
  • Domestic BPO market to grow 60 pc in 2005-06
  • Sitel India eyes KPO, plans second centre
  • Microsoft Builds Out Contact-Center App
  • Wipro’s BPO unit revenue up 12%
  • Do MBA while working for call centres
  • European VAT rate changes may put BPOs here in a tizzy
  • Are your outsourced operations secure?
  • NCW to meet BPOs over women's safety
  • Aviva to acquire Indian BPO 24/7 Customer
  • Now TAO comes to help out BPOs
  • Select BPOs cash in on high-end jobs
  • Hotel grads latest pick for BPOs, retailers
  • Select BPOs cash in on high-end jobs
  • US outsourcing seen at $17.6 bn by 2010
  • New security product for BPO staff
  • Vangal exits Scandent board to focus on new projects
  • Amitabh Chaudhry new Progeon chief
  • ITeS cos to gain from Transaction Process Services (TPS)
  • CBay to develop new healthcare BPO unit
  • Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead
  • Kodak Health to make India outsourcing hub
  • BPO industry should meet customers' expectations
  • Firangs discover India for BPO jobs
  • BPOs yet to attain maturity
  • New safety gadget for BPO staff
  • Auto parts offshoring all set to cross $2 bn
  • Change I-T Act to treat BPO cos as independent service providers
  • BPO execs chisel a new city
  • IT majors throng to Chennai for health
  • IT, business services spend - UK's Tesco saves 30% by outsourcing to Indian arm
  • IPO takes over Supersight BPO
  • BPOs to make Hollywood animation films
  • Security glitch: India loses $8b IT biz
  • BPOs will have to sharpen their new skills
  • How to hire a firm for outsourcing
  • What BPOs plan for staff safety
  • Taro inks BPO deal with Alkem Labs
  • Even as local BPOs scale up, MNCs widen captive base
  • BPOs, security agencies, police come together to ensure employee safety

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