• July 2005
  • BPO honeymoon turns sour Down Under
  • Rains block BPO operations
  • Mumbai rain floods Bangalore BPOs
  • Mumbai Rains: IT, BPO firms mull extra working day
  • Data security vital for BPO growth
  • It's business as usual for Gurgaon BPO firms
  • Mumbai Rains: Poor connectivity grapples call centres
  • UK puts Indian hounds on BPO fraud
  • Hero BPO set to recruit 8,000
  • Offshoring: `Separate roles for India, China'
  • Wipro BPO lets go around 2,000 employees
  • Rain and Bundh doesn't stop BPO work
  • Starting an Indian Call Center, Part 3: Personnel, Salaries
  • China centre on Progeon radar
  • CCIL acquires 15% stake in SAP Infotech
  • Aviation BPO picking up steam in India
  • Allsec Tech Q1 net at Rs 4 cr
  • Wipro BPO staffer threatens client, sacked
  • 4.1 mn jobs to be offshored by '08: McKinsey Global Institute
  • Public-private partnership (PPP) to improve Bangalore's beaten up roads
  • Procurement offshoring gains steam
  • Desi pros take over expats in the translations BPO market
  • Allsec Tech to open 1000-seater call centre
  • Tech support: Pointsec in talks with 3 firms
  • KPIT Cummins revenues high Rs 70cr
  • After Jassi, makeover time for BPOs
  • CEO's role crucial in outsourcing: LogicaCMG
  • GE to invest $63 mn in Indian tech parks fund
  • Temasek leads race for Baring's MphasiS stake
  • Nasscom plans facelift for battered domestic BPOs
  • Barclays moves helpdesk jobs to India
  • Local BPOs fret as UK plans to tighten data storage norms
  • After BPO, India moving towards KPO regime
  • BPO customers face transition throes
  • No FBT sops for BPOs a la IT firms
  • Online tuition gains steam
  • Intelenet plans to list by 2008
  • BPO companies move into smaller towns - 'Investment proves a virtual goldmine'
  • Details of the BPO dude made public
  • BPO companies raise crime cover
  • Insurers ask BPOs to tighten hirings
  • Bangalore crumbling? Not just yet
  • What makes a great BPO company?
  • No insurance for BPOs' errant staff
  • Debut buy: Gecis acquires New Jersey BPO Creditek
  • Danger for desi firms, Accenture set to unleash talent hunt in India
  • Content management firm Integreon to acquir Brahmy Solutions
  • Staglin joins EXL Service board as director
  • Attrition at UK firms' India BPO centres worries FSA
  • Cybercriminals beware! Govt to introduce body to regulate security and data privacy
  • e-learning provider Hurix Systems to hire 150 in Chennai
  • BPO all-rounder in Chandigarh
  • Infosys Q1 sees gains in banking services, BPO
  • US pay cheques processed in India
  • BPO all-rounder in Chandigarh
  • Stay captive or go independent? The BPO debate is on
    When General Electric (GE) sold 60% of its equity in its captive BPO - GE Capital Information Services (Gecis), speculation was rife that other captive centres would follow suit. This did not materialise, but the GE sparked a debate on the best BPO model - captive or independent third party service providers.

    The BPO industry is clearly divided on the issue. While some feel independent service providers will eventually replace captive BPO companies, others say that both will continue to co-exist.

  • Now outsource thinking, a la Virtusa
  • BPO no different from other trade: WTO
  • London police confirm Indian BPO fraud
  • BPO guys! don't peep, I know the law
  • Fat cheques put GenY in fast lane
  • India to expand ITeS market share
  • Blasts: Indian BPOs boost staff for UK rail queries
  • SPG Media to launch International outsourcing forum
  • Dalmias in talks to buy US BPO company with a turnover of $250-300m
  • US IT body views Karan Bahree episode as one-off case
  • More US firms keen to outsource work to India
  • Gecis to open BPO centre in Romania
  • Is Bangalore losing its IT charm?
  • Clients 'dictate' holidays at BPOs
  • IT services market records highest growth in Apac
  • Wanna outsmart your BPO peers? Here's the trick
  • The recent BPO scandal in India was manipulated; effect will be minimal
  • Outsourcing - Who loses, who gains?
    The controversy that outsourcing had resulted in job losses in the USA, is largely seen as more political than economic in India. Ever since the US Senate passed the Bill on banning government outsourcing to foreign countries in January 2004, there has been a lot of resentment in Indian IT industry.
  • Understanding the business of BPOs
  • Bahree versus keystroke loggers
  • Juniper to double headcount to 400
  • Cyber crimes: Can the West trust Indian BPOs?
  • TCS in BPO venture with Microsoft, Chinese companies

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