• February 2005
  • Banks outsource electronic bill payment
  • Ontrack Systems to buy BPO units in UK, Holland
  • eFunds net income up 41%
  • Federal Mogul to outsource auto parts from India
  • Stop step-motherly treatment to BPOs
    At a time when the Government of India is striving hard to balance its books, it may seem blasphemous to make out a case for an extended tax holiday

    As it is there is a strong argument – very well reasoned and appropriate for our times – to progressively dismantle the complex web of exemptions and pave the way for a larger tax base but with moderate marginal rates of tax.

  • It's Asia which's calling the shots in global BPO business
  • GenY logs out of BPO honeymoon
  • East Europe may take over from India as top BPO hub
  • New BPO mantra: Dial M-e-n-t-o-r
  • Outsource network traffic management woes
  • Outsourcing gets into high gear
  • StanChart's Scope to hire up to 700 in India
  • Nasscom seeks clarification on tax holiday norms for ITeS
  • BPO taxation: Finanance Ministry under pressure
  • Want a slice of the BPO pie? This is the year
  • Mobiles with cameras: no-no in call centres
  • India is most preferred outsourcing destination: UN
  • MetricStream expands Bangalore operations
  • OfficeTiger to hire 1500 in Chennai
  • Data security vital for BPO companies
  • Bank of America to set up 2nd BPO unit in Mumbai
  • BPO staff better treated in India
  • Europe is now world's BPO capital
  • Job quotas to snub India's BPO boom
  • Outsource financial ops for better control
  • Chandigarh inks pact with Wipro Spectramind
  • Intransa to double Indian funds, staff in India
  • System security to become next tool to raise BPO issue
  • The booming business of BPO consulting
  • Financial outsourcing to be $120-bn industry in 5 years
  • India can rake in $16bn from outsourcing by 2007
  • Is the BPO iceberg melting under attrition heat?
  • CIOs need to work with processes, tech
  • Indian BPO has a long way to go: Subir Roy
  • Indian BPO to help Chinese get UK visas
  • Fireworks here for Chinese New Year
  • Intelenet to hire 3,200 in 2005
  • Accountants eye outsourcing deals
  • Education reform key to BPO success: Prof. Nikhilesh Dholakia
  • Baazee.com case ripples will touch BPO sector
  • Right price matters for BPO bigwigs
  • Protectionism not a solution to loss of US jobs
  • GPS/GIS in call centre cabs for traffic management
  • Wipro plans buyout in BPO transactional process segment
  • Outsourcing takes the next step
  • ITeS scouting for new addresses in Tier-II cities
  • US job loss: IMF gives clean chit to BPO biz
  • Accenture doubles manpower in India
  • Chennai based Allsec may be first BPO to go IPO in India
  • Vote for Gurgaon: Malls, BPOs, lifestyle and moolah
  • MphasiS to open BPO unit in Mangalore
  • Desi BPO guys love Pakistanis
    Move over Track II diplomacy and ministerial level talks. Our desi BPOs are putting their best foot forward when it comes to people to people contact between India and Pakistan.

    Pakistanis are the best to talk to, echo our desi BPO across the country. "British Indians and Pakistanis regard themselves as one. They consider themselves as natives of the Indian sub-continent. And the binding factor is the language, food, culture and festivals," says Jatin Khurana, a BPO executive with a UK-based process in Daksh.

  • IT and ITeS sectors would emerge as the major contributors to the country's GDP: Nasscom
  • India, China could become the tail that wagged global IT dog: Prof Dholakia
  • Global Realty Outsourcing to recruit more
  • Catering biz at a BPO can fetch you big money

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