• April 2004 <!-- start -->
  • Keane Credits Outsourcing Growth With Quarterly Rebound
  • US poll results won't hit outsourcing: US Ambassador Mulford
  • Captive BPOs won't be taxed in India
  • Wipro, IBM bag mother of all BPO deals, a cool $1b
  • Karnataka Govt, BPOs spat over night shifts
  • WNS To Hire 2,000 Pros This Fiscal
  • Delhi girl is BPO's hottest face in US
  • US filmmaker, Greg Spotts, to reel out outsourcing saga - Cut!
  • Data security trips Indian BPO
  • Zensar BPO likely to break even in the last quarter
  • Novell to provide technical support from Mumbai
  • Credit Suisse First Boston to outource to India
  • And now, religion being outsourced! - Jesus!
  • Contact centre solutions company, Concerto Software, buys CentreForce Tech
  • Tata Tele to set up 2000 seat call centres in Pune and Hyderabad
  • India can be a global manufacturing hub: Timken
  • Outsourcing to India to rise 50% in 2005: Ernst & Young
  • WatchGuard In Outsource Pact With Noida based R Systems
  • Indian BPO guy: hero or villain?
  • HSBC to double headcount to 1,000 in Pune
  • US IT biggies recalling BPO jobs
  • Apollo, India's new BPO coup: WSJ
    Apollo Hospital's emergence as a global health care provider in many ways tracks India's economic trajectory over the past three decades, the Wall Street Journal has said.

    The company had capitalised on the high cost of health care administration in US and demands of patients elsewhere, for "fast, inexpensive treatment" with the most modern equipment, the Wall Street Journal said in the article "India's new coup in outsourcing: Inpatient care".

  • Auto parts exports touch $1 bn
  • IRS blessing to boost tax BPOs' business
  • Wipro carves up e-procurement biz
  • India to see R&D outsourcing boom
  • Protectionism would hamper growth: IMF
  • Busting The Outsourcing Myth
  • HP On The Prowl For BPO Buy-Outs
  • IT's R&D Outsourcing Blitz Now, worth $9.1B by 2010
  • HR, fin to replace IT in BPOs
  • Is outsourcing really bad for the US?
  • The secret of IBM's Daksh buyout
  • Who's that BPO girl from NY?
  • Recalling BPO jobs to cost more
  • HSBC to set up 2nd BPO centre in Visakhapatnam by June
  • Philips plans outsourcing unit in Chennai
  • US concerns on outsourcing more of an emotional one
  • Support builds up for BPO
  • United Telecom to set up 4,500-seat BPO in Bangalore
  • BPOs attract just 5% of FDI inflows in '96-02
  • Hughes BPO unit sees good traction
  • Security standards in outsourcing vital - Survey
  • World Bank supports outsourcing strongly
  • BPO gains corporate acceptance: IDC-Capgemini Survey
  • The BPO journey has just begun
  • Aviva BOTs three BPO units - WNS and 24x7
  • Want a BPO? Just BOT it
  • BPO vendors can't get too close to clients
  • Indian BPOs easy to acquire
  • NetCustomer to ramp up Delhi operations
  • Attrition, absenteeism bug BPO companies
  • Third Party Outsourcing On The Rise: Ernst & Young
  • Mumbai based Epicenter To Raise $15 Million
  • BPO bug bites Cybermedia too
  • Delhi based NetCustomer to ramp up Delhi operations
  • BPO: Attrition, not language the big hassle
  • Limits to outsourcing?
  • BPO cos need to upgrade to meet global challenges
  • Temasek, GAP may buy into ICICI OneSource
  • New OECD definition of PE cheers foreign outsourcers
  • iGate to acquire Quitant
  • US, European cos vow to continue outsourcing
  • Axa moves back some jobs to UK
  • TCS to consolidate BPO arms: Intelenet, Airline Financial Support Services and Aviation Software Development Consultancy
  • Rating and advisory agency ICRA To Set Up BPO Division In Kolkata
  • Post Daksh acquisition, local BPOs feel the squeeze
  • Outsourcing of jobs is a two-way street: US Under Secretary of Commerce
  • No state work to outsourcing firms: John Kerry
  • After outsourcing backlash, it's now the turn of `insourcing'
  • AT&T looking to buy Indian BPO unit, eyeing Global Vantedge
  • IT, BPO firms to curb salary hikes
  • The next outsourcing wave - lab tests
  • Washington Bill seeks call centre identity
  • VCs Invest $269 M In 11 Cos In Jan-March
  • Animation Booming, Color Chips To Hike Headcount To 1,000 in Hyderabad
  • Daksh valuation not a benchmark, No Gains In BPO Valuations: Gartner
  • Wipro-Spectramind may lose Microsoft business
  • GE Capital likely to set sale price at $100-110m
  • Outsourcing summit to focus on version 2.0
  • Wipro Spectramind in a talent whirl
  • Finance firms to outsource to India, China in a big way
  • Hero Mindmine ties with TPCL for 'training powerhouse'
  • GM, Boeing, Airbus using India-designed parts
  • Is CRM Feasible on Open Source? - CRMBuyer
  • Salesforce.com on the Custom CRM Frontier - CRMBuyer
  • Accenture, IBM, EDS pushing salaries to all time high
  • SSA Global to expand India operations, get into BPO
  • Printing, Imaging Sector Joins Outsourcing Trend, Says HP Official
  • WNS To Invest $5 M In Pune Operations
  • BPO firms for recruiting more part-timers
  • Coke plans to set up BPO unit in India
  • Want a BPO job? Be a good boy
  • US to outsource obesity to India
  • MphasiS Charts $15 M India Plans, to add more BPO centres
  • Private jobs too under anti-BPO scanner
  • Is threat to Indian BPO real or a myth?
  • vCustomer opens Pune centre
  • India-US BPO spat - Answer may lie in FTA
  • India to be global R&D hub soon: Mashelkar
  • BPO boosts Infosys Q4 net 31%, below expectation
  • Credit rating agency CARE eyes outsourcing business from US
  • Hughes Software eyes BPO acquisitions
  • The Boston Group plans BPO foray, more centres
  • Assam on ITeS map soon
  • US companies may have to reveal details of offshore deals
  • e-Serve delisting may just escape SEBI's new delisting norms
  • BPO firms cut bandwidth spends, opt for pay-per-use model
  • BPO no longer hot for VCs in 2004
  • Globalisation and offshoring
  • US-based ECE likely to snap up Infowavz stake
  • EDS, TCS in race for US co Phoenix's BPO arm in Bangalore
  • Competence assessment tests: MeritTrac to expand to other sectors
  • Outsourcing works; at least for UK visas
  • Offshoring bill turns the heat on for US, Indian companies
  • MNCs in race to acquire GE Cap's BPO unit
  • BPO firms in sell-off mode
  • Procurement outsourcing: The New $12 Billion BPO Buzz
  • Net guru Marc Andreessen comes out to back BPO
  • Common clients brought IBM, Daksh together
  • Raj Sirohi to be new CEO of HCL's BPO arm
  • Sub-BPOing' is fast catching on
  • BPO bashing just a US poll issue
  • Post IBM, Daksh to retain name
  • L&T too joins race for GE's BPO
  • Companies tap existing pool, win 'package deal'
  • Alden group plans BPO acquisition in India
  • US professors: New age ambassadors of India Inc
  • Daksh buy to boost IBM's low-cost offers
  • Daksh's Agarwal to get Rs 750 cr
  • Re Appreciation To Hit ITeS Exports: ESC
  • BPO Advantage In Danger, Says IDC
  • Mid-sized BPO Firms Likely Acquisition Targets: Experts
  • New BPO vista: Philips to train patent agents
  • US IT body, ITAA, takes BPO battle to govt
  • Fortune 1000 CIOs presage great year for outsourcing
  • Top UK retailer Tesco in big IT, BPO plan in Bangalore
  • Why we're all going to India: Mark Kobayashi-Hillary
  • India jobs offer tax-breaks to US, Inc.
  • Private equity firms woo captive BPO outfits
  • An orangutan to replace Dell CEO?
  • GE Capital runs courses for staff on Hughes platform - MBA classes on your office desktop
  • International Bandwidth prices set to crash
  • BPOs' hands full in US tax season
  • Bush men too going anti-BPO
  • US not to 'run out' of jobs: Wall Street Journal
  • IBM acquires Daksh eServices
    In its first ever acquisition in India, global information technology major IBM has agreed to acquire India's third largest business process outsourcing firm Daksh eServices to add skills in strategic areas.

    The transaction, subject to Indian regulatory approvals, is expected to close in May 2004, an IBM statement said in New Delhi.

  • Avaya buys out Tatas from Tata Telecom
  • German chancellor Gerhard Schröder attacks offshoring
  • US politicians playing with people's insecurities
  • BPOs get small town mentality
  • IBM may acquire Daksh
  • Finnish major Kone to outsource R&D from Kone Elevator India
  • Ha ha! BPO creates most jobs in US
    What is this hue and cry about American companies outsourcing and offshoring to India? More jobs are created by foreign companies outsourcing and offshoring to the US. Why even companies from India and Mexico have set up shop in the US and are employing American workers.

    No wonder economists and corporate America alike support outsourcing. One doesn't need to get emotional to prove this. Cold facts are enough.

    According to figures released by the US Department of Commerce, new foreign direct investment (FDI) in the US totaled $82 billion in 2003, over twice the amount from the previous year.

  • Move on to counter anti-BPO Kerry
  • German tyre giant Continental to source tubes from Delhi based Metro Tyres
  • Wales creates jobs via Indian firms
  • Outsource all non-core processes, Premji tells banks
  • Outsource to India, without compromising US interests
  • BPOs are strategic partners to MNCs
  • Don't Blame Outsourcing For Job Losses: US Fed Gov
  • BPO, A Small Step On A Long Journey
  • India's The Hot Favourite Offshore Outsourcing: AT Kearney

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