Updates Added 2010 BPO Events Trendspotting: 7 key trends in HR Outsourcing - by Chakrapani T, VP, Mahindra Satyam BPO The Malaysian outsourcing Industry - scaling new heights Benefiting from the Recession through Outsourcing - by Vijay Rangineni, CEO, Mahindra Satyam BPO Updated BPO Rankings (as of Aug 2009) Insurance BPO Analytics Outsourcing Knowledge Process Outsourcing (KPO) Procurement Outsourcing Solutions Procurement Outsourcing - An Introduction BPO Revenues in India BPO Basics India - Outsourcing Chronology Orange County, Kabini Misty Meadows, Coorg Swaswara, Gokarna River View, Mangalore Swarga, Sakleshpur King's sanctuary, Nagarhole Contact PRIYA » +91-80-6565 3333

• January 2010
  • TCS, Infy, Wipro losing contracts to emerging rivals
    Emerging nearshore rivals, including Ness Technologies of Israel, CPM Braxis of Brazil and Mexico-headquartered Softtek are increasingly becoming attractive for top outsourcing customers such as GE, Citibank and several others seeking to work with local, specialised vendors instead of sending all projects to offshore locations like India.

    At a time when India’s top tech firms Tata Consultancy Services (TCS), Infosys and Wipro are redefining their positioning as global services providers by growing their presence in the emerging markets of Latin America, Eastern Europe and Asia, they face stiff competition from these newer rivals.
    
    

  • Andhra Pradesh BPOs may suffer revenue losses on Telangana unrest
    The unrest caused by the Telangana issue may result in huge revenue losses for Andhra Pradesh's Business Process Outsourcing (BPO) firms as their customers are turning to other cities.

    The situation in the state may force some foreign companies to look for alternative cities in India. In this scenario Medical Transcription BPO is going through a very bad time, Indian Association of Medical Records (IAMR), a body that represents the MT BPO industry, said.
    
    

  • Growth & profitability slow consolidation in BPO sector
    Business process outsourcing (BPO), which did not exist as an industry a little over decade ago, is a multi-billion dollar industry today with exports of over $12 billion. The top BPO rankings, which were dominated by captive units of multinational firms in India, have now been replaced by third-party vendors.
    
    
  • Indian IT cos set sights on clients' captive operations in US, Europe
    For India’s top tech firms seeking to acquire an existing back office business of a large customer, the next big opportunity is emerging in the markets of the US and Europe as customers seek to sell captive operations in their home countries.

    Having divested their captive operations in emerging countries such as India, some companies are now in talks with companies such as Genpact, EXL Service Holdings and Quatrro to sell their assets. Such transactions are lucrative because they can bring niche expertise at deals worth up to $200 million.
    
    

  • BSNL may have to shelve $1-bn IT outsourcing deal
    The decision of state-owned BSNL’s board on Wednesday to put its tender for 93 million GSM lines ‘on hold’ will result in the telco’s $1-billion IT outsourcing contract also being put ‘on hold,' an executive with the PSU told ET. This is because, the $1-billion IT contract is linked to the 93 million GSM lines taking off, this executive added.

    The delay will impact IT firm HCL Infosystems, which will be supported by HP and Convergys for the contract and is assured of 50% of BSNL’s Rs 2,000-crore IT deal, as it was the lowest bidder for all the four zones. The project was split into four zones to allow companies to bid separately for each zone.
    
    

Also see news archives