- Any latest rankings of Indian BPO vendors?
Nasscom BPO Rankings Sl.No 2008-09 2007-08 2005-06 2004-05 1 Genpact Genpact India Genpact WNS 2 WNS Global WNS Global Services WNS Wipro BPO 3 TCS BPO IBM-Daksh Wipo BPO HCL Technology BPO Services 4 IBM-Daksh Transworks HCL BPO Services IBM Daksh 5 Wipo BPO TCS BPO ICICI OneSource EXL Services 6 Firstsource solutions Wipro BPO IBM Daksh MphasiS BPO (formerly MSource) 7 Aditya Birla Minacs Worldwide Firstsource Solutions Progeon Intelenet Global 8 Aegis Ltd Infosys BPO Aegis BPO Services ICICI OneSource 9 Infosys BPO HCL BPO EXL Service Holdings GTL 10 HCL BPO EXL Service Holdings 24/7 Customer Progeon 11 EXL Service.com (India) Citigroup Global Services MphasiS BPO 24/7 Customer.com 12 Intelenet Global HTMT Global Solutions Intelenet Global Services Datamatics Technologies 13 Hinduja Global Solutions Aegis BPO Services GTL Hinduja TMT 14 24/7 Customer Intelenet Global Services TCS BPO Transworks 15 Mphasis BPO Mphasis Transworks Tracmail
- Revenues of listed BPO Firms
(Revenues in $ Millions) Revenues of listed BPO Firms 2008 2007 2006 2005 Genpact 1040 823 613 492 WNS* 539 459 352 202 EXL Services 181 152 121 98 WNS Follows April-March financial year. Source: BusinessLine, Oct 5, 2009
- BPO revenues of IT services firms
(Revenues in $ Millions) BPO revenues of IT services firms 2008-09 2007-08 2006-07 2005-06 TCS 415 349 248 41 Wipro 395 290 218 172 Infosys 316 250 149 86 Source: Companies
- India’s 20 best IT employers
Top 20 BPO employers Sl.No Companies 1 HCL Infosystems 2 iGate Global Solutions 3 Rolta India 4 RMSI 5 SAS Institute India 6 R Systems 7 Perot Systems 8 Tavant Technologies 9 Datacraft India 10 Synechron 11 Ingram Micro India 12 Tulip Telecom 13 Sify Technologies 14 SPAN Infotech India 15 Hexaware Technologies 16 Patni Computer Systems 17 Infogain India 18 Unisys India 19 Novell 20 Virtusa
- India’s Top 20 BPO employers, Top 15 BPO companies and Top 20 IT services exporters
India’s Top 20 BPO employers Top 15 BPO companies Top 20 IT services exporters Top 20 BPO employers Sl.No Companies Employees 1 Tata Consultancy Services 126,000 2 Infosys Technologies 1,04,850 3 Wipro Technologies 98,521 4 Cognizant 63,000 5 HCL Tech 54,026 6 HP India 50,000 7 MphasiS 30,000 8 Intelenet 28,000 9 IBM Daksh 27,000 10 Genpact 26,000 11 Tech Mahindra Ltd 12 Aegis Ltd 13 WNS Global Services (P) Ltd 14 Firstsource Solutions Ltd 15 CSC India Pvt Ltd 16 Patni Computer Systems Ltd 17 Larsen & Toubro Infotech Ltd 18 Hinduja Global Solutions Pvt Ltd 19 Oracle Financial Services Software Ltd 20 Convergys India Services
Top 15 BPO companies Sl.No Companies 1 Genpact India Pvt Ltd 2 WNS Global Services (P) Ltd 3 IBM-Daksh Business Process Services Pvt. Ltd. 4 Wipro BPO 5 Tata Consultancy Services BPO 6 Firstsource Solutions Ltd 7 Aditya Birla Minacs Worldwide Ltd 8 Aegis Ltd 9 Infosys BPO 10 HCL BPO 11 EXL Service.com (India) Pvt Ltd 12 Intelenet Global Services Ltd 13 Hinduja Global Solutions Pvt Ltd 14 24/7 Customer Pvt Ltd 15 MphasiS BPO
Top 20 IT services exporters Sl.No Companies 1 Tata Consultancy Services 2 Infosys Technologies Ltd 3 Wipro Ltd 4 HCL Technologies Ltd 5 Tech Mahindra Ltd 6 Patni Computer Systems Ltd 7 MphasiS Ltd 8 Oracle Financial Services Software Ltd 9 Aricent Technologies (Holdings) Ltd 10 CSC India Pvt Ltd 11 Larsen & Toubro Infotech Ltd 12 Prithvi Information Solutions Ltd 13 Polaris Software Lab Limited 14 MindTree Ltd 15 Mascon Global Ltd 16 3i Infotech Ltd 17 HSBC Software Development (India) Pvt. Ltd. 18 Hexaware Technologies Ltd 19 Mastek Ltd. 20 Sonata Software Ltd
Updated: August 2009
- Do you have any rankings of call centres based on revenues?
Ranking of Call Center & BPO players Ranking 2002-03 2003-04 BPO Exports during 2006-07 1 Wipro Spectramind WNS Group Genpact (Rs.2,220 crore) 2 WNS Group Wipro Spectramind Transworks (Rs.1,510 crore) 3 Daksh e-services Daksh e-services Pvt Ltd IBM Daksh (Rs.1,260 crore) 4 ExlService (I) Pvt Ltd Convergys India Services Ltd TCS BPO (Rs.1,107 crore) 5 HCL Technologies BPO Services HCL Technologies BPO Services Ltd Cambridge Solutions (Rs.1,000 crore) 6 Convergys Zenta Technologies WNS Global Services (Rs.990 crore) 7 GTL Ltd ICICI OneSource Ltd Wipro BPO (Rs.935 crore) 8 MsourcE India Mphasis BPO Services Convergys India (Rs.890 crore) 9 Hinduja TMT EXL Services Firstsource (Rs.809 crore) 10 ICICI OneSource Tracmail Group HCL BPO (Rs.746 crore) 11 Sutherland Technologies GTL Ltd 12 Epicenter Technologies vCustomer 13 Zenta Technologies Hinduja TMT Ltd 14 24/7 Customer 24/7 Customer 15 Datamatics Technologies Sutherland Technologies Source: Nasscom
Revenue (in $m) Headcount GE 250 12,000 Wipro Spectramind 95 11,500 Convergys 94 9,800 IBM-Daksh 65 6,300 MphasiS 60 4,800 WNS 55 4,500 EXL 44 4,600 ICICI OneSource 42 4,100 HSBC 41 6,000 Amex 40 3,800 Source: Economic Times (August 2004)
- Any other rankings of BPO vendors?
NASSCOM RANKINGS FOR 2007 – 08 TOP 20 IT Software and service exporters Sl.No Companies 1 Tata Consultancy Services 2 Infosys Technologies 3 Wipro Technologies 4 Satyam Computer Services 5 HCL Technologies 6 Tech Mahindra 7 Patni Computer Systems 8 I-flex Solutions 9 Mphasis 10 Laser & Toubro Infotech 11 CSC in India 12 Aricent 13 Syntel 14 Prithvi Information Solutions 15 Hexaware Technologies 16 Polaris Software Lab 17 NIIT Technologies 18 Sonata Software 19 Mastek 20 Genpack India
TOP 10 IT-BPO Employers Sl.No Companies 1 Tata Consultancy Services 2 Infosys Technologies 3 Wipro Technologies 4 Satyam Computers 5 HCL Technologies 6 Cognizant 7 Mphasis 8 Genpack India 9 Intelenet Global Services 10 Tech Mahindra
- Do Indian BPO Vendors figure amongst world’s BPO best vendors?
World’s 50 best managed BPO vendors 1 IBM Global / Daksh 26 Getronics 2 Accenture 27 Covansys 3 Hewlett Packard 28 Syntel 4 MphasiS 29 Ceridian 5 Ernst & Young/Capgemini 30 Spherion 6 Wipro Spectramind 31 ADP 7 ICICI OneSource 32 i-flex 8 eFunds Global Outsourcing 33 Tata Consultancy Services 9 Convergys 34 General Electric 10 Affiliated Computer Systems 35 Siemens Business Services 11 Sutherland Technologies 36 Atos Origin Intl B.V. 12 Oracle 37 InfoCrossing 13 Hewitt/Exult 38 Datamatics 14 HCL Technologies 39 Outsourced Partners Intl 15 Xansa 40 TechBooks 16 CSC 41 iGate 17 Unisys 42 Office Tiger 18 Keane 43 Perot 19 Satyam 44 EDS 20 CGI 45 Patni Computer 21 Cognizant 46 Gevity HR 22 24/7 Customer 47 VCustomer 23 Intelligroup 48 SourceNet Solutions 24 Northrop Grumman IT 49 WNS Global 25 Infosys 50 Deloitte Source: The Black Book of Outsourcing (Brown & Wilson, Wiley Publishers)
