1. Offshoring IT Services: A framework for managing outsourced projects
   by K Mohan Babu
   McGraw Hill, India, 2006

2. Law of Business Process Outsourcing
   by Pavan Duggal, Advocate Supreme Court of India

3. Back Office Focus - Paid Newsletter
   
   
4. A Guide to Global Sourcing - Offshore Outsourcing and Other Global Delivery Models
   by Elizabeth Anne Sparrow, The British Computer Society, ISBN-10: 1-902505-61-1 ISBN-13: 978 1 902505 61 9
   
   
5. Rising Elephant
   by Ashutosh Sheshabalaya, Common Courage Press (September 2004), ISBN: 156751295X, By Now!
   
   
6. What's This India Business?
   Offshoring, Outsourcing and the Global Services Revolution
   by Paul Davies, Nicholas Brealey Publishing (Spring 2004), ISBN: 185788 3454
   

7. The Offshore Nation
   by Atul Vashistha & Avinash Vashistha
   Publisher: Tata McGraw-Hill

8. Outsourcing to India (See review)
   by Mark Kobayashi-Hillary, Springer, ISBN: 3-540-20855-0
   
   
9. The Call Center Dictionary
   The Complete Guide to Call Center and Customer Support Technology Solutions
   3rd Edition
   by Madeline Bodin & Keith Dawson, CMP Press 2002, ISBN: 1-57820-095-4
   
   
10. Getting Started with HIPAA
    by Uday O Ali Pabrai, Muska & Lipman Press
    ISBN: 1-59200-054-1
    
    
11. Inside Outsourcing (See review)
    by Charles L. Gay, James Essinger
    ASIN: 1857882040
    
    
12. The Experience
    How to Wow Your Customers and Create a Passionate Workplace
    by Lior Arussy, CMP Press 2002, ISBN: 1-57820-306-6
    
    
13. The Complete Guide to Customer Support
    How to Turn Technical Assistance Into a Profitable Relationship
    by Joe Fleischer & Brendan Read, CMP Press 2002, ISBN: 1-57820-097-0
    
    
14. Maximizing Call Center Performance
    136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
    by Madeline Bodin, CMP Press 1999, ISBN: 1-57820-026-1
    
    
15. Tele-Stress: Relief for Call Center Stress
    2nd Edition
    by Stephen Coscia, CMP Press 1998, ISBN: 1-57820-029-6
    
    
16. Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives
    by Maurice F. Greaver
    ISBN: 0814404340
    Publisher: American Management Association; (February 1, 1999)
    
    
17. Successful It Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series)
    by Elizabeth Sparrow, Springer-Verlag Telos (August 1, 2003), ISBN: 1852336102
    
    
18. Customer Service Over the Phone
    Techniques and Technology for Handling Customers Over the Phone
    5th Edition
    by Stephen Coscia, CMP Press 1999, ISBN: 1-57820-046-6
    
    
19. Designing the Best Call Center for Your Business
    A Complete Guide for Location, Services, Staffing, and Outsourcing
    by Brendan B. Read, CMP Press 2000, ISBN: 1-57820-063-6
    
    
20. Business Process Management (BPM): The Third Wave
    by Howard Smith, Peter Fingar
    ISBN: 0929652339
    
    
21. The Complete Help Desk Guide
    by Mary Lenz, CMP Press 1996, ISBN: 0-936648-96-1
    
    
22. A Practical Guide to Call Center Technology
    Select the Right Systems for Total Customer Satisfaction
    by Andrew J. Waite, CMP Press 2002, ISBN: 1-57820-094-6
    
    
23. Call Center Savvy
    How to Position Your Call Center for the Business Challenges of the 21st Century
    by Keith Dawson. CMP Press 1999, ISBN: 1-57820-050-4
    
    
24. The Call Center Handbook
    The Complete Guide to Starting, Running, and Improving Your Call Center
    5th Edition
    by Keith Dawson. CMP Press 2003, ISBN: 1-57820-305-8
    
    
25. Offshore Outsourcing: Business Models, ROI and Best Practices [Second Edition]
    by Marcia Robinson and Ravi Kalakota. Mivar Press 2004, ISBN: 0974827010
    
    
26. Offshore Outsourcing: Path to New Efficiencies in It and Business Processes
    by Nandu Thondavadi, George Albert, Dr Nandu Thondavadi, Authorhouse (March 2004), ISBN: 1414055145
    
    
27. The Contracting Organization: A Strategic Guide to Outsourcing
    by Simon Domberger, Oxford University Press (March 1, 1999), ISBN: 0198774575
    
    
28. Intelligent IT Outsourcing: Eight Building Blocks to Success
    Butterworth-Heinemann (September 30, 2003), ISBN: 0750656514
    
    
29. Global Information Technology Outsourcing: In Search of Business Advantage
    by Mary C. Lacity, Leslie P. Willcocks, Mary Cecelia Lacity, Leslie Willcocks, John Wiley & Sons (January 15, 2001), ISBN: 0471899593
    
    
30. Offshore Ready - Strategies to Plan & Profit from Offshore IT-Enabled Services, Second Edition
    by Stuart Morstead and Greg Blount. American Productivity & Quality Center, ISBN 1932546243
    A primer on "offsourcing" and focuses mainly on India.
    
    
31. Business Process Outsourcing: Process, Strategies, and Contracts (with disk)
    by John K. Halvey, Barbara Murphy Melby
    
    
32. Shared Services: Mining for Corporate Gold
    by Barbara Quinn, Robert Cooke, Andrew Kris, Robert S. Cooke. Financial Times Prentice Hall, ISBN 0273644556
    Provides an understanding of what shared service is. Outlines how to assess its viability for an organization and how to proceed with planning and implementing it.
    
    
33. Business Process Outsourcing : Process, Strategies, and Contracts
    by John K. Halvey, Barbara Murphy Melby, John Wiley & Sons (April 16, 1996), ISBN: 0471122459
    
    
34. Information Technology Outsourcing Transactions: Process, Strategies, and Contracts
    by John K. Halvey, Barbara Murphy Melby, John Wiley & Sons Inc; Reissue edition (March 1, 1998), ASIN: 0471167770
    
    
35. Outsourcing : A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process
    by Steven M. Braggs, John Wiley & Sons (July 13, 1998), ISBN: 0-47124-728-6
    
    
36. Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes
    by Paul Harmon, Morgan Kaufmann (December 18, 2002), ISBN: 1-5586-0758-7
    
    
37. Redefining Financial Services: The New Renaissance in Value Propositions
    by Joseph A. Divanna, Palgrave MacMillan (September 6, 2002), ISBN: 0-3339-9552-X
    
    

General Books About India

1. The Knowledge Economy in India
   by Frank-Jürgen Richter, Richter Frank-Jurgen, Parthasarathi Banerjee, Palgrave Macmillan Ltd (Jan 2003), ISBN: 1-4039-0110-4
   
   
2. When Cultures Collide
   by Richard D Lewis, Nicholas Brealey Publishing (1999), ISBN: 1-8578-8087-0