Outsourcing as a function started in the early years as a cost reduction medium. Nowadays more and more services are being outsourced to offshore locations. The services that are outsourced includes, medical billing outsourcing, financial and accounting services, human resource outsourcing etc. HRO or Human Resource Outsourcing earlier was done as a cost reduction step [...]
Top predictions for Human Resource Outsourcing in 2012
Posted on May 14, 2012 Written by Leave a Comment
How to save money by outsourcing medical billing services?
Posted on May 11, 2012 Written by Leave a Comment
The global healthcare outsourcing market is seeing a healthy growth and now more and more health care services are being outsourced. The global health care outsourcing market is growing at a CAGR of 21.4%. In the health care outsourcing segment, pharmaceutical outsourcing has got a lion’s share of 64.3%, followed by health care provider outsourcing [...]
PyramidAnalysis – a useful dashboard tool for BPO’s
Posted on May 10, 2012 Written by 1 Comment
Business organisations world over in their pursuit of growth are looking at various strategies. Some companies are trying to grow organically whereas the others are trying to do so inorganically. The relevance of BPO companies in this context is very high as these companies help the clients in cutting down their cost. BPO companies now [...]
BPOs move from fixed fee pricing to Outcome based pricing
Posted on May 8, 2012 Written by 1 Comment
There are lots of advancements happening in the field of technology and also in the way services are provided by BPO firms. The customers of BPO companies are nowadays not only looking at the cost aspect but are looking at how much value their BPO partners can add to their business. BPO firms especially in [...]
Introduction to Marketing Process Outsourcing
Posted on May 7, 2012 Written by Leave a Comment
A lot has been said and written about how outsourcing companies have changed the way business is done. It is an acknowledged fact that BPO and KPO firms are contributing immensely to the growth of business organisations worldwide. They are helping organisations to focus on their core activities by managing all supplementary activities. Organizations are [...]
Top 20 Training Outsourcing Service Providers 2012
Posted on May 3, 2012 Written by Leave a Comment
Training Industry is a community set up to promote learning and focuses on imparting knowledge sharing among learning professionals working in Training and related knowledge services. They publish a quarterly magazine reviewed by a high profile editorial board targeting to cover latest developments from training and learning world. The community published top 20 training outsourcing [...]
Knowledge Base miscellaneous
Posted on April 3, 2012 Written by Leave a Comment
We attempt here to share some knowledge which could be useful to the BPO community. We will list questions even if we don’t have answers for them. 1. Hot Cities / States that are likely to create new Jobs in 2005 Bangalore, Chennai, Hyderabad, Pondicherry, Madurai in the South Delhi NCR and smaller towns like [...]
Where are your BPO Providers today?
Posted on April 3, 2012 Written by Leave a Comment
Where are your BPO Providers today? India ranked first in our survey on where financial services companies’ BPO providers are located with 21% of the votes. Russia came in next with 10% followed by the Philippines (9%) and Eastern Europe (8%). The United States, Mexico, and Israel tied at 7%. (source FSOoutsourcing.com)
What would the cost savings for US companies typically be, if they operated in India?
Posted on April 3, 2012 Written by Leave a Comment
What would the cost savings for US companies typically be, if they operated in India? Datamonitor, a leading UK-based business information company, research indicates that 67-72% of costs to call centers operating in the US/UK is directly linked to man power costs. India, on the other hand spends only 33-40% of costs on man power. [...]
Does outsourcing really help a company?
Posted on April 3, 2012 Written by Leave a Comment
Does outsourcing really help a company? A Bloomberg report noted how Atlanta-based Delta Airlines created 1,000 call-center jobs in India in 2003. he Indian operations saved Delta $25m in 2003, enabling the U.S. air carrier to add 1,200 positions for reservations and sales agents at home. But no Delta employees lost their job as a result of outsourcing. [...]
How does Business Intelligence (BI) help in BPO?
Posted on April 3, 2012 Written by Leave a Comment
How does Business Intelligence (BI) help in BPO? Business Intelligence (BI) is a proven approach for achieving sustainable business process improvement. You can supply significant business value to your clients by deploying BI in your BPO. Business intelligence is the proven technique for achieving a significant business impact — from enhancing the top line to [...]
Countries competiting with India in the BPO, call center space
Posted on April 3, 2012 Written by Leave a Comment
Which other country(ies) is a serious competitor of India? Philippines boasts of strong skills in finance and accounting. The other countries India is competing with are Mexico, Canada and Ireland. In terms of cost, Philippines and Malayasia are competitive with India. However, India’s main competitors in the BPO space produce a fraction of the graduates [...]