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Home => Government => Karnataka State Govt BPO Policy
Human Resources Development and Training:
- By the year 2010 the employment potential in Karnataka's BPO sector is expected to be 360,000 across the State, with non metro cities offering substantial portion of the manpower. Non Metro cities offer low operational costs due to less expensive real estate cost and abundant availability of local talent. The estimate in fact indicates that the rate of growth of employment opportunities will be eight times more in these smaller towns than in Bangalore.
- To make quality man power for the BPO companies, the Human Resource Development and Training action plan is in place. This aimed actively improving quality at all levels-schools, colleges and schools, colleges and unemployed graduates.
- Schools - The State already has a large number of private and public schools. Many of these schools have comprehensive IT laboratories. The Mahiti Sindhu program of the Government of Karnataka has established 1000 state-of- art computer lab facilities all over the state. The policy aims to leverage infrastructure to enhance the verbal, written and communication skills of the students. This program will be implemented in coordination with the Education department. The selection of trainers, course materials, method of delivery will be decided by BITES (Board for IT Education Standards).
- Colleges - While a large number of Karnataka colleges already have IT labs, the policy not only also aims to encourage the existing IT labs but also setting up 500 more labs in the State. This infrastructure will be used to improve the listening, comprehension, verbal and written communication skills of the students. For this purpose once again, the selection of vendors, syllabi, trainees will be done by BITES.
- Professionals - there are a numerous of unemployed graduates as well as working professionals who are technically proficient, yet need to improve certain soft skills. For this purpose the IT Department plans to set up training facilities not only in Bangalore, but also at major cities of Karnataka. This program will be run on similar lines as Yuva.com, one of the most innovative programmes of the Millennium IT Policy. The program will be conceptualised and implemented by BITES.
- In addition to soft skills it is important to train the graduates for a large number of BPO companies that could require proficiency in Medical Transpiration, Back Office Processing, Human Resource processing Modules, Financial Accounting Modules, GAAP (Generally Accepted Accounting Principles) etc. For this purpose selected centres will offer domain specific skills that would be relevant for establishing BPO companies.
BITES
- BITES has been primarily established to enhance the education standards in IT as well as BPO sectors. This autonomous body plays a pivotal role in meeting the most critical objective of this policy, which is to enhance the quality of manpower.
- Participation of companies: It is envisaged that the entire selection of vendors and training companies will be entrusted to BITES, which shall undertake this task in active collaboration with the existing BPO companies in the State of Karnataka.
- Certification and Accreditation : It is necessary to rapidly identify the graduates who have superior written & verbal communication skills. For this purpose a Certification Agency will be setup that shall prescribe certain tests to ascertain candidate's skills in different areas. BITES will administer the test through qualified HR companies. This certification will be voluntary certificate which is designed to help the private companies to qualify & identify the quality of manpower. It will also advice the candidates on appropriate training, they would require to reach levels prescribed by the BPO companies. This certification will be undertaken by a sub committee of BITES which shall have representatives from the BPO companies.
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