July 2008

Service Level Agreements
Operationalizing your Contract
Date: 9th-11th July, 2008 Venue: ITC The Hotel Maratha, Mumbai, India Contact: jayesh.kanaskar@informedia-india.com or marketing@informedia-india.com
A service level agreement is a powerful tool for driving business effectiveness. It does more than simply measure and monitor performance. A carefully constructed SLA will also ensure that the incentives for the service provider are aligned with the goals of the client. An agreement that works to continuously enhance the customer-provider relationship will ultimately deliver better business outcomes.

The conference aims to help you and your organization understand SLAs and their structuring in the Indian context.