| Specialization | Comments |
| Accident Management |
Following a call to emergency help line, undrivable vehicles are recovered and transported for safe keeping to one of our authorised repairers. Manage the whole of the claims process for a swift, satisfactory resolution. |
| Accounting |
|
| Accounting & Finance |
Managing a broad spectrum of accounting services, including Accounts Payable, Accounts Receivable, reconciliation & research, Billing, General Accounting and other accounting tasks |
| Accounts Receivable / Payable / Reconciliation |
|
| Adjudication of Claims |
|
| Admin |
|
| Advanced Tech Support |
|
| Agency Management |
|
| Airfare Filling & Pricing Support |
|
| Airline |
|
| Animation |
|
| Application Performance Monitoring |
|
| Automotive |
|
| B2B Lead Generation |
Clients outsource their sales force. |
| Banking |
|
| Benefit Administration Services (PF/ESIC) |
|
| Billing |
|
| Billing Collections |
|
| Business Feasibility |
|
| Business Research For Banking Industry |
|
| Business Services Provision |
Assisting companies for their business plans using BPO or KPO services. |
| Business Transcription Services |
|
| CAD/GIS |
|
| Chat and Email Support |
Providing customer support through Chat AND Email. |
| Chat Support |
Non-voice support being provided using chat tools. |
| Check Imaging |
|
| Check Processing |
|
| Claims Administration |
|
| Claims Processing |
|
| Collection Services |
Collect on past-dues, negative-status accounts across various verticals. |
| Competitor Analysis |
|
| Contact Center / Customer Care |
Basically a call centre offering customer support services. |
| Content Management |
Maintain the content for various purposes. [website, marketing material, newlsetters etc.] |
| Content Outsourcing Services |
|
| Corporate Secretarial Services |
|
| Credit Appraisals |
|
| Credit Card Processing |
|
| Credit Processing Services |
|
| CRM |
|
| Customer Acquisition |
Get new customers for the client [cold calling] |
| Customer Interaction Management |
|
| Customer Management |
|
| Customer Profiling |
|
| Data Capture & Processing |
This involves extracting data from printed and handwritten documents using electronic system. |
| Data Conversion |
Converting data from one format to another. E.g. PDF to Word. |
| Data Digitization |
Converting data on paper into desired electronic format. |
| Data Entry |
This involves manual data punching from printed and handwritten documents. It could be on web or local database. |
| Data Mining |
Collecting/slicing data and storing it in a predefined format [database] which can be used to produce useful reports. |
| Data Processing / Management |
|
| Data Services |
|
| Data Validation Services |
|
| Document Imaging |
|
| Document Management |
|
| Drug research |
These companies provides contract research services to a rapidly growing base of global pharmaceutical and biotechnology companies to help them address their drug development challenges. |
| e-publishing |
|
| eCRM Solutions |
|
| eLearning |
|
| Email Support |
Non-voice support being provided using email. |
| Employer Services |
|
| Energy & Utilities |
|
| Engineering Services |
|
| Enhanced Directory Assistance |
|
| Fax Response |
|
| Finance |
|
| Financial Transcription |
|
| Foreign Language Translations |
In view of the global economy vendors from one country try to bid for projects in another country. They need help in translating the RFPs and proposals to different languages. |
| Form Processing |
|
| Frequent flyer programme |
|
| Fulfillment Services |
|
| General Administration |
|
| Gratuity and Super Annuation |
|
| Health Care |
|
| Health Insurance |
|
| Healthcare Claims Processing |
|
| Healthcare Payer |
|
| Helpdesk Services |
|
| HR Solutions |
|
| Inbound / Outbound voice |
|
| Inbound Call Center |
|
| Inbound Sales |
Corporates advertise their product in various mediums [print, air, internet etc]. Prospective customers respond to that advertisement and call centres try to fulfill the order. |
| Inside Sales |
|
| Insurance |
|
| Insurance Administration |
|
| Insurance Claims Processing |
|
| Interactive Voice Response |
|
| Investment Advisory |
|
| Invoice Processing |
Invoicing/ Billing, backend processing related to Billing/Invoicing. Cheque collections, monitoring,reporting. |
| Knowledge Management |
|
| Lead Generation |
Fast lead generation is a way that you can grow your business rather quickly. It's an easy way to increase your ROI. |
| Legal Outsourcing |
|
| Legal Research |
|
| Litigation |
|
| Loan/Mortgage Processing |
|
| Logistics Tracking |
|
| Management reporting |
|
| Manufacturing |
|
| Marine Industry |
BPO and KPO for the marine industry |
| Market Analytics |
|
| Market Research |
|
| Marketing Outsourcing |
Companies can outsource their marketing to make sure the marketing plans are working. Companies don't have time to check the performance of their marketing campaigns, best to outsource |
| Marketing Program Support |
|
| Medical Billing |
|
| Medical Coding Services |
|
| Medical Transcriptions |
|
| Member Management |
|
| Navigation charting |
|
| Network and Security Management |
|
| OCR Services |
|
| Offshore Advertising Design |
|
| Offshore Advisory Services |
|
| OMR |
|
| Operations Services |
|
| Opportunity Plan |
|
| Order Processing |
|
| Payment Services |
|
| Payroll and Benefits |
|
| People Solutions |
|
| Periodical returns (GST,VAT) reporting |
|
| Pre Press |
|
| Presales |
|
| Process Consulting |
|
| Process Outsourcing |
|
| Process Solutions |
|
| Project Appraisal & Funding |
|
| Real-time Check Processing |
|
| Receivables Management |
|
| Recruitment Services |
|
| Remittance & Payment Processing |
|
| Remote Network Monitoring |
|
| Residential & Commercial Loan Servicing |
|
| Resume Management Services |
|
| Retail Customer Support |
|
| Retail Deposit Processing Services |
|
| Retail Horizontal Services |
|
| Retirement Planning |
|
| Revenue Collection |
|
| Revenue Cycle Management Services |
|
| Royalty Processing |
|
| Sales Intelligence |
|
| Secure Data Processing |
|
| SLA Monitoring |
|
| Statutory Compliance |
|
| Structured Finance (Mortgage/Asset backed Securities) |
|
| Supply Chain Services |
|
| Surveys |
|
| Tax Forms |
|
| Tax Management |
|
| Technical Support / IT Helpdesk |
|
| Technical Writing |
|
| Tele-Marketing |
|
| Telecom Sector |
|
| Third Party QC/QA |
|
| Transaction Processing |
|
| Transportation |
|
| Transportation & Hospitality Industry |
|
| Travel |
|
| Upselling and Cross-selling |
|
| XML Tagging |
|