BPO companies - Companies specialization Series | BPOIndia.Org

Specializations

SpecializationComments
Accident Management

Following a call to emergency help line, undrivable vehicles are recovered and transported for safe keeping to one of our authorised repairers. Manage the whole of the claims process for a swift, satisfactory resolution.

Accounting

Accounting & Finance

Managing a broad spectrum of accounting services, including Accounts Payable, Accounts Receivable, reconciliation & research, Billing, General Accounting and other accounting tasks

Accounts Receivable / Payable / Reconciliation

Adjudication of Claims

Admin

Advanced Tech Support

Agency Management

Airfare Filling & Pricing Support

Airline

Animation

Application Performance Monitoring

Automotive

B2B Lead Generation

Clients outsource their sales force.

Banking

Benefit Administration Services (PF/ESIC)

Billing

Billing Collections

Business Feasibility

Business Research For Banking Industry

Business Services Provision

Assisting companies for their business plans using BPO or KPO services.

Business Transcription Services

CAD/GIS

Chat and Email Support

Providing customer support through Chat AND Email.

Chat Support

Non-voice support being provided using chat tools.

Check Imaging

Check Processing

Claims Administration

Claims Processing

Collection Services

Collect on past-dues, negative-status accounts across various verticals.

Competitor Analysis

Contact Center / Customer Care

Basically a call centre offering customer support services.

Content Management

Maintain the content for various purposes. [website, marketing material, newlsetters etc.]

Content Outsourcing Services

Corporate Secretarial Services

Credit Appraisals

Credit Card Processing

Credit Processing Services

CRM

Customer Acquisition

Get new customers for the client [cold calling]

Customer Interaction Management

Customer Management

Customer Profiling

Data Capture & Processing

This involves extracting data from printed and handwritten documents using electronic system.

Data Conversion

Converting data from one format to another. E.g. PDF to Word.

Data Digitization

Converting data on paper into desired electronic format.

Data Entry

This involves manual data punching from printed and handwritten documents. It could be on web or local database.

Data Mining

Collecting/slicing data and storing it in a predefined format [database] which can be used to produce useful reports.

Data Processing / Management

Data Services

Data Validation Services

Document Imaging

Document Management

Drug research

These companies provides contract research services to a rapidly growing base of global pharmaceutical and biotechnology companies to help them address their drug development challenges.

e-publishing

eCRM Solutions

eLearning

Email Support

Non-voice support being provided using email.

Employer Services

Energy & Utilities

Engineering Services

Enhanced Directory Assistance

Fax Response

Finance

Financial Transcription

Foreign Language Translations

In view of the global economy vendors from one country try to bid for projects in another country. They need help in translating the RFPs and proposals to different languages.

Form Processing

Frequent flyer programme

Fulfillment Services

General Administration

Gratuity and Super Annuation

Health Care

Health Insurance

Healthcare Claims Processing

Healthcare Payer

Helpdesk Services

HR Solutions

Inbound / Outbound voice

Inbound Call Center

Inbound Sales

Corporates advertise their product in various mediums [print, air, internet etc]. Prospective customers respond to that advertisement and call centres try to fulfill the order.

Inside Sales

Insurance

Insurance Administration

Insurance Claims Processing

Interactive Voice Response

Investment Advisory

Invoice Processing

Invoicing/ Billing, backend processing related to Billing/Invoicing. Cheque collections, monitoring,reporting.

Knowledge Management

Lead Generation

Fast lead generation is a way that you can grow your business rather quickly. It's an easy way to increase your ROI.

Legal Outsourcing

Legal Research

Litigation

Loan/Mortgage Processing

Logistics Tracking

Management reporting

Manufacturing

Marine Industry

BPO and KPO for the marine industry

Market Analytics

Market Research

Marketing Outsourcing

Companies can outsource their marketing to make sure the marketing plans are working. Companies don't have time to check the performance of their marketing campaigns, best to outsource

Marketing Program Support

Medical Billing

Medical Coding Services

Medical Transcriptions

Member Management

Navigation charting

Network and Security Management

OCR Services

Offshore Advertising Design

Offshore Advisory Services

OMR

Operations Services

Opportunity Plan

Order Processing

Payment Services

Payroll and Benefits

People Solutions

Periodical returns (GST,VAT) reporting

Pre Press

Presales

Process Consulting

Process Outsourcing

Process Solutions

Project Appraisal & Funding

Real-time Check Processing

Receivables Management

Recruitment Services

Remittance & Payment Processing

Remote Network Monitoring

Residential & Commercial Loan Servicing

Resume Management Services

Retail Customer Support

Retail Deposit Processing Services

Retail Horizontal Services

Retirement Planning

Revenue Collection

Revenue Cycle Management Services

Royalty Processing

Sales Intelligence

Secure Data Processing

SLA Monitoring

Statutory Compliance

Structured Finance (Mortgage/Asset backed Securities)

Supply Chain Services

Surveys

Tax Forms

Tax Management

Technical Support / IT Helpdesk

Technical Writing

Tele-Marketing

Telecom Sector

Third Party QC/QA

Transaction Processing

Transportation

Transportation & Hospitality Industry

Travel

Upselling and Cross-selling

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