| Specialization | Comments |
|---|
| Accident Management |
Following a call to emergency help line, undrivable vehicles are recovered and transported for safe keeping to one of our authorised repairers. Manage the whole of the claims process for a swift, satisfactory resolution. |
| Accounting |
|
| Accounting & Finance |
Managing a broad spectrum of accounting services, including Accounts Payable, Accounts Receivable, reconciliation & research, Billing, General Accounting and other accounting tasks. |
| Accounts Receivable / Payable / Reconciliation |
|
| Adjudication of Claims |
|
| Admin |
|
| Advanced Tech Support |
|
| Agency Management |
|
| Airfare Filling & Pricing Support |
|
| Airline |
|
| Animation |
|
| Application Performance Monitoring |
|
| Automotive |
|
| B2B Lead Generation |
Clients outsource their sales force. |
| Banking |
|
| Benefit Administration Services (PF/ESIC) |
|
| Billing |
|
| Billing Collections |
|
| Business Feasibility |
|
| Business Research For Banking Industry |
|
| Business Services Provision |
|
| Business Transcription Services |
|
| CAD/GIS |
|
| Chat and Email Support |
Providing customer support through Chat AND Email. |
| Chat Support |
Non-voice support being provided using chat tools. |
| Check Imaging |
|
| Check Processing |
|
| Claims Administration |
|
| Claims Processing |
|
| Collection Services |
Collect on past-dues, negative-status accounts across various verticals. |
| Competitor Analysis |
|
| Contact Center / Customer Care |
Basically a call centre offering customer support services. |
| Content Management |
Maintain the content for various purposes. [website, marketing material, newlsetters etc.] |
| Content Outsourcing Services |
|
| Corporate Secretarial Services |
|
| Credit Appraisals |
|
| Credit Card Processing |
|
| Credit Processing Services |
|
| CRM |
|
| Customer Acquisition |
Get new customers for the client [cold calling] |
| Customer Interaction Management |
|
| Customer Management |
|
| Customer Profiling |
|
| Data Capture & Processing |
|
| Data Conversion |
Converting data from one format to another. E.g. PDF to Word. |
| Data Digitization |
Converting data on paper into desired electronic format. |
| Data Entry |
Entering information it into a database table, or the like. |
| Data Mining |
Collecting/slicing data and storing it in a predefined format [database] which can be used to produce useful reports. |
| Data Processing / Management |
|
| Data Services |
|
| Data Validation Services |
|
| Document Imaging |
|
| Document Management |
|
| e-publishing |
|
| eCRM Solutions |
|
| eLearning |
|
| Email Support |
Non-voice support being provided using email. |
| Employer Services |
|
| Energy & Utilities |
|
| Engineering Services |
|
| Enhanced Directory Assistance |
|
| Fax Response |
|
| Finance |
|
| Financial Transcription |
|
| Foreign Language Translations |
In view of the global economy vendors from one country try to bid for projects in another country. They need help in translating the RFPs and proposals to different languages. |
| Form Processing |
|
| Frequent flyer programme |
|
| Fulfillment Services |
|
| General Administration |
|
| Gratuity and Super Annuation |
|
| Health Care |
|
| Health Insurance |
|
| Healthcare Claims Processing |
|
| Healthcare Payer |
|
| Helpdesk Services |
|
| HR |
|
| Inbound / Outbound voice |
|
| Inbound Call Center |
|
| Inbound Sales |
Corporates advertise their product in various mediums [print, air, internet etc]. Prospective customers respond to that advertisement and call centres try to fulfill the order. |
| Inside Sales |
|
| Insurance |
|
| Insurance Administration |
|
| Insurance Claims Processing |
|
| Interactive Voice Response |
|
| Investment Advisory |
|
| Invoice Processing |
Invoicing/ Billing, backend processing related to
Billing/Invoicing. Cheque collections, monitoring,reporting. |
| Knowledge Management |
|
| Lead Generation |
Fast lead generation is a way that you can grow your business rather quickly. It's an easy way to increase your ROI. |
| Legal Outsourcing |
|
| Legal Research |
|
| Litigation |
|
| Loan/Mortgage Processing |
|
| Logistics Tracking |
|
| Management reporting |
|
| Manufacturing |
|
| Market Analytics |
|
| Market Research |
|
| Marketing Program Support |
|
| Medical Billing |
|
| Medical Coding Services |
|
| Medical Transcriptions |
|
| Member Management |
|
| Navigation charting |
|
| Network and Security Management |
|
| OCR Services |
|
| Offshore Advertising Design |
Creation of Content and Design for internal as well as external corporate communications requirements. It would include marketing communications/ advertising design.
|
| Offshore Advisory Services |
|
| OMR |
Optical Mark Reader technology is found relevant in areas where large data generated needs to be processed with speed and accuracy. OMR technology is widely used in areas like Examination Evaluation, Public Distribution System, Election Process, Market Survey and Research etc. OMR is used to evaluate Multiple Choice Questions, Attendance Forms, Marks Tabulation, Application forms, Scrutiny forms etc. |
| Operations Services |
|
| Opportunity Plan |
|
| Order Processing |
|
| Payment Services |
|
| Payroll |
The payroll of the client company is outsourced. The vendor takes care of the tax calculations, depositing the statutory dues with the appropriate Govt office(s) |
| People Solutions |
|
| Periodical returns (GST,VAT) reporting |
|
| Presales |
|
| Process Consulting |
Identifying, developing and implementing methodologies that are critical to improve business performance. Providing solutions for identifying and prioritizing processes for outsourcing, process reengineering, redesign, seamless migration and comprehensive process mapping. |
| Process Outsourcing |
|
| Process Solutions |
|
| Project Appraisal & Funding |
|
| Real-time Check Processing |
|
| Receivables Management |
|
| Recruitment Services |
Take care of recuitment services for the overseas client i.e. you act as their internal HR department. This is not what you see on our recruitment page. |
| Remittance & Payment Processing |
|
| Remote Network Monitoring |
|
| Residential & Commercial Loan Servicing |
|
| Resume Management Services |
|
| Retail Customer Support |
|
| Retail Deposit Processing Services |
|
| Retail Horizontal Services |
|
| Retirement Planning |
TPA [third-party administrators], retirement plan administrators have been outsourcing the work to reduce costs. |
| Revenue Collection |
|
| Revenue Cycle Management Services |
|
| Royalty Processing |
|
| Sales Intelligence |
|
| Secure Data Processing |
|
| SLA Monitoring |
|
| Staffing Solutions and Training |
|
| Statutory Compliance |
|
| Structured Finance (Mortgage/Asset backed Securities) |
|
| Supply Chain Services |
|
| Surveys |
|
| Tax Forms |
|
| Tax Management |
|
| Technical Support / IT Helpdesk |
Same as technical help desk, IT help desk. Providing technical support to customers through any of the mediums (email, chat, voice) |
| Technical Writing |
Creating manuals, help documents for products. |
| Tele-Marketing |
|
| Telecom Sector |
|
| Third Party QC/QA |
|
| Transaction Processing |
|
| Transportation |
|
| Transportation & Hospitality Industry |
|
| Travel |
|
| Upselling and Cross-selling |
These terms used when you deal with the retail industry. Upsell is when a retail client wants to see more of his products and this happens during holiday seasons - like Labour Day, Halloween, Christmas etc. And Cross-sell is when the retail client has deals going from it's other branches and will want the customer to be made aware of the same. |
| XML Tagging |
Converting a document to an XML document. The necessary tags and values need to be added to the content. |
